frequently asked questions

product & usage

is this trekking pole suitable for beginners?

Absolutely! It's designed for both first-time hikers and seasoned pros. The quick lock system and EVA grip make it easy to use for anyone.

what’s the height range this pole supports?

It adjusts to suit hikers from 5ft to 6’6”, allowing for a custom fit that supports better posture and reduces fatigue.

can i use this on pavement or urban walks?

Definitely. Just attach the included rubber tips to prevent wear and reduce impact noise on hard surfaces.

travel & durability

how compact is the pole when collapsed?

It folds down to under 36cm fitting easily into daypacks, carry-ons, or travel bags.

is it strong enough for rugged or alpine terrain?

Yes. Made from aircraft-grade aluminum, it’s engineered to handle demanding conditions like rocky trails, snowy hikes, and steep descents.

is the pole rustproof or weather-resistant?

Absolutely. It has a corrosion-resistant coating, making it suitable for all-weather use—rain, snow, or sun.

orders & warranty

is it sold individually or as a pair?

It’s sold as a pair—you get two for the price of one! This is a great opportunity to protect both sides of your body without paying extra. Excellent value and full coverage in one purchase!

what’s your return or replacement policy?

We offer a 60-day return or replacement policy. If you're not satisfied with your purchase for any reason, you have up to 60 days to return it or request a replacement—no hassle!

how fast is shipping and where do you ship from?

Shipping times depend on your location, but we always aim to get your order to you as quickly as possible. Here are the estimated delivery times: Australia: 8–13 business days Canada: 7–15 business days USA: 7–13 business days UK: 7–12 business days Other countries: 7–15 business days

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acknowledgement of country

In keeping with the spirit of Reconciliation, HikeSense store acknowledges that the land in which we serve and reside, is the traditional land of the Yugambeh People. We acknowledge, honour, and pay our respects to the Traditional Custodians of this land, the Elders past, present and emerging. We acknowledge their continued connection and contribution to land, water and community. We seek their guidance and commit to building a better and more sustainable future together.

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Privacy Policy

Terms of Service

Shipping & delivery

Refunds & Returns

2025 HikeSense. All right reserved.