frequently asked questions

product & usage

is this trekking pole suitable for beginners?

Yes! It’s beginner-friendly with intuitive features like quick-lock adjustment and ergonomic grip, making it easy and comfortable to use right out of the box.

what’s the height range this pole supports?

It adjusts to suit hikers from 5ft to 6’6”, allowing for a custom fit that supports better posture and reduces fatigue.

can i use this on pavement or urban walks?

Definitely. Just attach the included rubber tips to prevent wear and reduce impact noise on hard surfaces.

travel & durability

how compact is the pole when collapsed?

It folds down to under 60cm (approx. 24 inches), fitting easily into daypacks, carry-ons, or travel bags.

is it strong enough for rugged or alpine terrain?

Yes. Made from aircraft-grade aluminum, it’s engineered to handle demanding conditions like rocky trails, snowy hikes, and steep descents.

is the pole rustproof or weather-resistant?

Absolutely. It has a corrosion-resistant coating, making it suitable for all-weather use—rain, snow, or sun.

orders & warranty

is it sold individually or as a pair?

The pole is sold individually so you can order one or two depending on your hiking preference.

what’s your return or replacement policy?

We offer a lifetime replacement guarantee and a 30-day satisfaction return window—no questions asked.

how fast is shipping and where do you ship from?

We ship locally from our warehouse, with most orders dispatched within 24–48 hours for quick delivery.

didn’t find your question?

If you didn’t find what you’re looking for in our FAQs,
our care team is just a message away.

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acknowledgement of country

In keeping with the spirit of Reconciliation, HikeSense store acknowledges that the land in which we serve and reside, is the traditional land of the Yugambeh People. We acknowledge, honour, and pay our respects to the Traditional Custodians of this land, the Elders past, present and emerging. We acknowledge their continued connection and contribution to land, water and community. We seek their guidance and commit to building a better and more sustainable future together.

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Terms of Service

Shipping & delivery

Refunds & Returns

2025 HikeSense. All right reserved.