How can we help you?
F.A.Q.
Customer Support & General
Do you offer any benefits or discounts for first-time customers?
Yes! We offer 15% off your first purchase, just subscribe in our newsletter and you'll receive your exclusive discount code directly in your email inbox, click on the orange sticker that says "Get 15% OFF" that you can see here on the page, on the left. It's our way of saying welcome to the HikeSense community!
How can I contact customer support?
You can reach us via email at info@hikesensestore.com. Alternatively, visit our Contact Us page to send a message directly.
Do you have a physical store?
At this time, HikeSense Store operates exclusively online and does not have a physical retail location.
How long does delivery take?
It depends on the country you are buying from, please click here and see the average time it takes to receive your order.
Products
What products does HikeSense Store offer?
We specialize in high-quality hiking gear and accessories, including backpacks, trekking poles, water bottles, camping equipment, and essentials for hiking with kids, seniors, pets. The products for all ages, levels and styles of hikers.
Are your products suitable for beginners?
Absolutely! We offer a curated collection for beginners, featuring lightweight backpacks, hydration packs, and trekking poles to kick-start your outdoor adventures.
What are your most popular hiking products?
Our best sellers include the ergonomic trekking poles, ultra-lightweight hiking backpacks, and waterproof hydration packs. These products are highly rated by customers for their durability and comfort on long hikes.
What are the benefits of using trekking poles?
Trekking poles help reduce impact on your knees, improve balance on rough terrain, and increase endurance on long hikes by distributing weight more evenly.
What materials are your trekking poles made from?
Our trekking poles are made from lightweight yet durable materials like carbon fiber and aircraft-grade aluminum, ensuring strength without extra weight.
Can beginners use your trekking poles?
Absolutely! They’re ideal for hikers of all levels and include simple adjustment mechanisms and beginner-friendly features.
Product Use & Care
How do I clean and store my hiking gear?
Most products can be spot-cleaned with mild soap and water. Store gear in a dry, cool place to prevent damage.
Are your products weather-resistant?
The most of our items like backpacks and hydration packs are water-resistant or waterproof to handle unpredictable weather but please read the product description or label to confirm, if you have any questions, drop us a line at info@hikesensestore.com
Returns & Exchanges
What items are eligible for return?
Unused items in original packaging can be returned within 14 days of receipt. Please check our Refund & Returns Policy for full details.
How do I start a return or exchange?
Simply email us at info@hikesensestore.com with your order number and reason for return. We'll walk you through the process. If the product is damaged or faulty, please provide evidence to proceed with the return (image or video of the damage). Please, refrain from returning the item withour our prior approval.
Are returns free?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment options.
Can I use multiple discount codes at checkout?
No, only one discount code can be used per order unless stated otherwise.
