Refund & Returns

You may cancel an order within 12 HOURS (only) after you place your order. Please send us a message at info@hikesensestore.com using subject CANCEL ORDER.

You can contact our support team via email within 12 HOURS (only) if you want to change/uodate your order before we process your order. Please contact us at info@hikesensestore.com using subject CHANGE ORDER.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at info@hikesensestore.com using subject RETURN ORDER.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Hikesense Store accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be advised, it can take some time for your bank or credit card company to process and post the refund.